Refund & Return Policy
Official Document • Reganto Traders
At Reganto, customer satisfaction is the cornerstone of our craftsmanship. If you are not completely delighted with your order, we provide a streamlined, transparent return and refund process within 30 calendar days of receiving your delivery.
1. Return Eligibility Criteria
To qualify for an exchange or full refund, returned items must satisfy the following conditions:
2. Non-Returnable & Final Sale Items
In accordance with global hygiene guidelines and safety regulations, the following items cannot be returned or refunded:
- Undergarments, intimates, lingerie, and bodysuits.
- Customized, monogrammed, or bespoke tailored apparel made specifically to client specifications.
- Items specifically denoted as "Final Sale" or "Clearance Archive" at the time of checkout.
- Gift vouchers, digital cards, and promotional store credits.
3. Step-by-Step Return Process
- Initiate Return Request: Email our support desk at info@reganto.com or message via WhatsApp with your Order Number and photos of the item.
- Receive Return Authorization: Our team reviews and generates a Return Merchandise Authorization (RMA) ticket within 24 business hours.
- Handover / Dispatch: Package the items securely in their original carton with our printable RMA label. For eligible urban pin codes, our courier partner will execute doorstep pickup.
- Quality Inspection: Once received at our central distribution hub, items undergo quality inspection within 48 hours.
4. Refund Timelines & Methods
Once your return passes inspection, refunds are immediately disbursed:
| Original Payment Method | Refund Channel | Crediting Timeline |
|---|---|---|
| Credit / Debit Cards (Stripe / Bank) | Original Card / Bank Account | 3 to 7 Business Days (depends on your issuing bank) |
| PayPal | Original PayPal Account Balance | 24 to 48 Hours |
| Cash on Delivery (COD) | Direct NEFT / IMPS Bank Transfer or UPI | 2 to 4 Business Days upon providing bank details |
| Reganto Store Credit (Optional) | Instant Digital Wallet Credit | Instantaneous (Bonus +5% Store Credit offer) |
5. Complimentary Size & Color Exchanges
Ordered the wrong size? We offer free size exchanges on all eligible apparel lines. Simply indicate your desired replacement size during your return request, and we will dispatch the correct size at zero extra shipping charge as soon as the return tracking registers.
6. Damaged, Defective, or Mismatched Goods
If your parcel arrives damaged or contains an incorrect SKU, please notify us within 48 hours of delivery. Reganto will arrange expedited courier replacement or a full refund (including all shipping charges) at absolutely zero expense to you.
7. Need Help with an Order or Return?
Reganto Customer Concierge
Our support specialists are ready to assist you Monday through Saturday, 9:00 AM – 8:00 PM EST.
